Data protection policy

Data protection

In compliance with the provisions of Regulation 2016/679, of the European Parliament and of the Council, of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, FRANZ HERMANNS SAU, as responsible for the website, informs all users who provide or are going to provide their personal data, that these will be subject to processing that has been registered among the FRANZ HERMANNS SAU processing activities in accordance with the provisions of article 30 of the GDPR.

Responsible for the treatment.

Address: Avenida Los Playeros, nº20, LC1, Los Cristianos, Arona, Santa Cruz de Tenerife.
Telephone: 922791110

Personal data collected.

FRANZ HERMANNS SAU collects personal data when the user fills out the contact form, when they request the sending of communications (newsletter), when they send us an email or browse our website.

Mandatory data are those that are essential to be able to respond to your request. If you do not provide it, we will not be able to contact you.

Data provided by users in any of the forms available on the website: The personal data that FRANZ HERMANNS SAU requests includes name, email address and telephone number. In addition, the information provided by the User through the form will be collected.

Data of users who have not contacted FRANZ HERMANNS SAU : data provided by cookies and third parties.

FRANZ HERMANNS SAU has a current contract with Michael Hartmann, Avda. Jose Antonio Tavio, 17, 38630 Costa del Silencio / Arona, Santa Cruz de Tenerife as Reseller of the Company Webspace‐ ISP eK, Lichtenfelser Strasse 17 a, 96271 Grub am Forst, Germany, for the hosting of your website, and therefore your personal data.

Purpose of the processing of personal data.

FRANZ HERMANNS SAU will process all the personal data provided to us by interested parties, for the following purposes:

  1. Provision of the requested services and contact the user in the event of any incident in the contracted service.
  2. Management of queries, suggestions and/or complaints from users.
  3. Manage your account on this website.
  4. Transfer of personal data to third parties when necessary for the provision of the contracted service.
  5. Offer you the best experience (browsing, purchasing, etc.)
  6. Send commercial communications to the user.

FRANZ HERMANNS SAU will not make automated decisions or create profiles based on the personal data of the interested party.

Only the minimum data essential for the provision of the service will be collected.

In order for personal data to be updated, please inform us of any changes that may occur.

Conservation period for personal data.

The personal data provided will be kept for the time necessary to fulfill the purpose for which it is collected and to determine the possible responsibilities that may arise from the purpose, in addition to the periods established in the archives and documentation regulations.

Legitimation of the processing of personal data .

FRANZ HERMANNS SAU is entitled to process the data of the interested parties based on the pre-contractual/contractual relationship between the parties. By completing and sending any form/email to FRANZ HERMANNS SAU , the User consents and authorizes FRANZ HERMANNS SAU to process the personal data provided, in accordance with the purposes and under the conditions that apply in each case.

On the other hand, it is legitimized to send information and/or commercial communications and to transfer personal data based on the consent given by the user.

Recipients of personal data.

Your personal data will be communicated by FRANZ HERMANNS SAU to collaborating professionals when necessary for the provision of the contracted services or to offer you the requested information.

This circumstance will be duly warned to Users in the Personal Data collection forms. The User may at any time oppose any or all of the aforementioned transfers by exercising their rights as detailed below.

Rights of the interested party.

You have the right to withdraw the consent given whenever you wish. You can revoke the consent given at the following email address

Likewise, you have the right of access, rectification, deletion, opposition, limitation of processing and portability of data. You can exercise your rights by contacting us via postal mail at the address: Avenida Los Playeros, nº20, LC1, Los Cristianos, Arona, Santa Cruz de Tenerife or by email, at the address

ACCESS TO YOUR DATA : The right of access is the right to contact the person responsible for the treatment, to find out whether or not they are processing your personal data and, if such treatment is being carried out, obtain more information about it.

RECTIFICATION OF YOUR DATA : The exercise of this right means that you will be able to obtain the rectification of your personal data when they are inaccurate without undue delay from the person responsible for the treatment.

DELETION OF YOUR DATA : You may exercise this when any of the circumstances included in the applicable regulations in this regard occur, for example, when the personal data are no longer necessary in relation to the purposes for which they were collected or when the interested party withdraws consent. on which the treatment is based.

PORTABILITY OF YOUR DATA : The exercise of this right implies receiving in a structured, commonly used and machine-readable format the personal data that you have provided, in cases in which the treatment is based on your consent, on the existing contractual relationship between the parties or when the treatment is carried out by automated means.

OPPOSITION TO THE PROCESSING OF YOUR DATA : This right means that you can oppose the person responsible for processing personal data in the cases included in the applicable regulations, such as, for example, when the data are processed based on a mission. of public interest or legitimate interest, including profiling or when the processing has the purpose of direct marketing.

LIMITATION OF PROCESSING : This right consists of obtaining the limitation of the processing of your data when any of the circumstances included in the regulations occur.

In any case, the corresponding forms will be provided to you free of charge so that you can exercise your rights, along with the instructions to follow.

Likewise, you have the right to request protection from the Spanish Data Protection Agency when you deem it appropriate.

You can request additional information on Data Protection at our office, by phone and/or by email.

The person responsible for the processing of personal data is obliged to maintain professional secrecy with respect to all of them as well as to save them, obligations that will subsist even after the user’s relations with FRANZ HERMANNS SAU have ended .


The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the “Real Cookie Banner” consent tool. Details on how “Real Cookie Banner” works can be found at /de/rcb/data processing/.

The legal basis for the processing of personal data in this context is Article 6 (1) (c) GDPR and Article 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.


What is a cookie?

A cookie is a text file that a web server can save on your computer to store some type of information about website users. FRANZ HERMANNS SAU may use cookies when a user browses the website. FRANZ HERMANNS SAU provides the services of third-party cookies to the website.

Cookies are files sent to the browser through a web server for the purpose of recording the user’s activities during their browsing time.

Through the use of cookies, both on the website and on third parties related to it, it is possible to know multiple details of the user’s activity; for example, the location from which you access, the connection time, the operating system used, the pages visited and other data related to the user’s behavior on the Internet (traffic parameters, number of entries, etc.).

Types of cookies and purpose

Cookies can be classified according to the following criteria.

Depending on who manages the cookies and processes the data obtained:

Own cookies: those managed by the person responsible for the website.

Third-party cookies: those managed by an entity other than the person responsible for the website and are sent to the user’s computer from a computer or domain that is not managed by the person responsible for the website, but by another entity.

The cookies used by this website are Essential cookies

Depending on their purpose, cookies are used:

Technical cookie definition:  real_cookie_banner*
Tipo: HTTP Cookie
Duration:  365 days

Technical cookie definition:  real_cookie_banner*-tcf
Tipo: HTTP Cookie
Duration:  365 days

Technical cookie definition:  real_cookie_banner*-gcm
Tipo: HTTP Cookie
Duration:  365 days

Technical cookie definition:  real_cookie_banner-test
Tipo: HTTP Cookie
Duration:  365 days

Technical cookie definition:  real_cookie_banner*
Tipo: Local Storage
Duration:  No expiration

Technical cookie definition:  real_cookie_banner*-tcf
Tipo: Local Storage
Duration:  No expiration

Technical cookie definition:  real_cookie_banner*-gcm
Tipo: Local Storage
Duration:  No expiration

Technical definition of cookie:  real_cookie_banner-consent-queue*
Tipo: Local Storage
Duration:  No expiration

Technical definition of cookie: AllowGoogleMaps
Tipo: Local Storage
Duration:  End of session

Technical cookie setting: AllowWebCam
Tipo: Local Storage
Duration: End of session

Techniques: are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist there, such as, for example, controlling traffic and data communication, identifying the session. , store content for the dissemination of videos or sound, etc.

Personalization: these are those that allow the user to remember information so that they can access the service with certain characteristics that can differentiate their experience from that of other users, that is, they store information about the user’s behavior obtained through the recording of their browsing habits. such as connection type, language, etc.

Analysis: are those that allow the monitoring and analysis of the behavior of website users, for measuring the activity of the website, in order to introduce improvements based on the analysis of the usage data that users make about the website.

Depending on the length of time they remain on the team:

Session cookies: those designed to collect and store data while the user accesses the website, which are only interesting to retain for the provision of the service requested by the user on a single occasion and disappear when the session ends.

Persistent cookies: those in which the data continues to be stored and can be accessed and processed during the period of time defined by the person responsible for the cookie.

The cookies used by the website are only associated with anonymous users and their computer and cannot, by themselves, provide personal data about them. Cookies do not collect personal information that allows the identification of a specific user.

The cookies used by this website are always temporary and, in no case, will they be valid for more than 365 days.

How to deactivate cookies?

It is possible to access the website by deactivating cookies, but please note that if you reject or delete browsing cookies, we cannot maintain your preferences or offer you personalized services and each time you browse our website we will have to request your authorization again. the use of cookies.

You should know that it is possible to delete cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters of your browser:

Google Chrome cookie settings:

Firefox cookie configuration:

Microsoft Edge cookie settings:

Safari cookie settings:

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • used operating system
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request

These data can not be assigned to specific persons. A merge of this data with other data sources will not be done. We reserve the right to check this data retrospectively, if we become aware of specific indications for illegal use.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored for the purpose of processing the request and preparing the rental agreements and in the event of follow-up questions. We will not share this information without your consent.


Our website is not aimed at people under the age of 16, and we ask that people under the age of 16 not provide us with any personal information. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete that information as soon as possible.

Google Web Fonts

We use a tool (Disable Google Fonts by Milan Dinić) to filter out the web fonts from WordPress. This will not forward any information to Google.

Privacy Policy Google Maps

This website uses the Google Maps product of Google Inc. By using this site, you consent to the collection, processing and use of the automated data collected by Google Inc, its agents and third parties. You can find the terms of use of Google Maps under “Terms of Use of Google Maps” .

For more information on how to handle user data, please refer to Google’s Privacy Policy:

Here is a so-called opt-out tool from Google:

Privacy Statement Webcam by EZCOM

This website uses the webcam of EZCOM, Calle Playa Blanca N ° 3, 38632 La Rosa, Guargacho, Tenerife – España. By using this website, you consent to the collection, processing and use of data collected by EZCOM, its representatives and third parties. The Terms of Use of EZCOM can be found at:

The web page of the EZCOM webcam uses the product “Weather for your homepage” by WetterOnline Meteorologische Dienstleistungen GmbH, Karl-Legien-Strasse 194a, D-53117 Bonn, Germany

By using our website, you agree to the collection, processing and use of data automatically collected by WetterOnline Meteorological Services GmbH, their representatives and third parties. The privacy policy can be found at:

Right to information, cancellation, blocking

At any time you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and a right to correct, block or delete this data. For further information on personal data you can contact us at any time at the address given in the imprint.

Contradiction advertising emails

The use of published in the context of the imprint obligation contact information for sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails

Dispute settlement

The European Commission provides a platform for online dispute resolution (OS): .
Our e-mail address can be found above in the imprint.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.